Job Description
Are you ready to kickstart your career in Cleveland?
Horizon Customer Solutions is seeking a dedicated and enthusiastic Customer Service Representative to join our thriving team. We are a leading provider of client support services, and we are looking for individuals who are eager to learn, grow, and make a tangible impact.
In this entry-level position, you will serve as the primary point of contact for our valued clients. You will handle inquiries with professionalism, resolve issues efficiently, and contribute to a culture of excellence. We provide comprehensive training and a clear pathway for career advancement.
Responsibilities
- Manage a high volume of inbound and outbound customer communications via phone, email, and chat.
- Resolve customer inquiries and complaints with empathy, patience, and efficiency.
- Accurately document all customer interactions and feedback into our CRM system.
- Collaborate with internal teams to identify process improvements and enhance the customer journey.
- Stay up-to-date on product knowledge and policy changes to provide accurate information.
- Assist in training new hires during onboarding sessions.
Qualifications
- High School Diploma or GED required; Associate’s or Bachelor’s degree is a plus.
- Strong verbal and written communication skills with a focus on professionalism.
- Ability to multitask and work effectively in a fast-paced, dynamic environment.
- Proficiency with basic computer applications and CRM software (training provided).
- Strong problem-solving mindset with a focus on customer satisfaction.
- Reliable internet connection and a dedicated workspace.