Job Description
Join our award-winning customer service team and transform lives through exceptional support! At St. Louis Solutions Group, we're revolutionizing the call center experience with cutting-edge technology and a people-first culture. As a Customer Service Representative, you'll be the voice of our premium clients, delivering solutions that exceed expectations while enjoying industry-leading benefits, career advancement opportunities, and a vibrant work environment designed for your success.
We invest in our people with comprehensive training programs, flexible scheduling options, and performance-based incentives. Our state-of-the-art facility in downtown St. Louis offers free parking, wellness programs, and a collaborative atmosphere where your contributions are recognized and celebrated.
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve complex issues using CRM systems and multi-channel support (phone, chat, email)
- Meet/exceed performance metrics including CSAT scores and call quality standards
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical teams to resolve escalated customer concerns
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- Minimum 1 year customer service experience in high-volume environment
- Exceptional communication skills with clear articulation and active listening
- Proficient in CRM platforms (Salesforce preferred) and Microsoft Office
- Ability to navigate multiple systems simultaneously under time constraints
- Strong problem-solving skills with data-driven decision-making ability
- Flexibility to work evenings/weekends based on business needs
- High school diploma or equivalent (college degree preferred)