Job Description
Join Lubbock Connect Solutions as a Customer Service Representative and become the voice of our growing tech support team! We're seeking dynamic individuals to deliver exceptional customer experiences from our modern Lubbock headquarters. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a supportive environment. No prior experience required—we provide paid training to launch your career in customer service!
Responsibilities
- Handle inbound/outbound customer calls with empathy and professionalism
- Resolve technical inquiries, billing questions, and service issues
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with technical teams for complex issue escalation
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Comfortable working in a fast-paced, metrics-driven environment
- Basic computer proficiency (Windows OS, typing 30+ WPM)
- Flexibility to work evenings/weekends as needed
- Positive attitude and problem-solving mindset