Job Description
Join Jacksonville's premier customer service team at Apex Solutions Group! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients in a dynamic, tech-enabled environment. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in one of Florida's fastest-growing job markets.
Responsibilities
- Handle high-volume inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems like Salesforce and Zendesk
- Document interactions accurately in compliance with company protocols
- Meet/exceed performance metrics for call quality and resolution rates
- Collaborate with team leads to improve service processes
- Participate in ongoing training for product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with Windows OS and basic software applications
- Ability to type 40+ WPM with accuracy
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends