Job Description
Join our award-winning customer experience team in Reno! We're seeking passionate individuals to deliver exceptional service through phone, chat, and email channels. Enjoy competitive pay, comprehensive benefits (medical/dental/vision), and opportunities for career growth within our supportive culture. Our modern downtown facility features flexible scheduling, wellness programs, and recognition initiatives. Perfect for career changers and recent graduates!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and account issues using Salesforce and Zendesk platforms
- Meet/exceed performance metrics (CSAT, AHT, FCR)
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex escalations
- Participate in ongoing training and quality assurance programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM tools (Salesforce/Zendesk experience a plus)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed