Job Description
Join Houston Connect Solutions as a Customer Service Representative and become the voice of excellence for our thriving energy sector clients. We're seeking passionate individuals to deliver exceptional support through inbound/outbound calls, emails, and chat channels. This direct-hire opportunity offers competitive compensation, comprehensive benefits, and career growth in a dynamic Houston-based environment.
Why Choose Us?
- Industry-leading training program
- Health, dental, and vision insurance
- 401(k) with company match
- Performance-based bonuses
- Modern downtown office with flexible scheduling
Responsibilities
- Handle 50-80 daily customer inquiries regarding billing, services, and technical support
- Document interactions accurately in CRM system while meeting 95% compliance standards
- Resolve issues with first-call resolution rate exceeding 85%
- Collaborate with technical teams to escalate complex problems
- Participate in weekly performance reviews and coaching sessions
- Adhere strictly to HIPAA and FERPA compliance protocols
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume contact center
- Strong typing skills (40+ WPM) and proficiency with CRM software
- Exceptional communication skills in English (Spanish bilingual a plus)
- Ability to work flexible shifts including nights/weekends
- Problem-solving aptitude with conflict resolution experience
- Must pass background check and drug screening
- Basic technical troubleshooting knowledge