Job Description
Join our award-winning customer experience team in sunny San Diego! Pacific Connect Solutions is seeking passionate Call Center Agents to deliver exceptional service to our diverse clientele. Enjoy competitive pay, comprehensive benefits, and a vibrant work environment with growth opportunities. We invest in your success through continuous training and career advancement programs.
As a key member of our support team, you'll handle inbound/outbound calls, resolve customer inquiries, and contribute to our 98% satisfaction rate. Our modern downtown office offers flexible scheduling, wellness programs, and team-building events. Join us in making a difference while building a rewarding career in customer service!
Responsibilities
- Handle 50-70 inbound/outbound customer calls daily with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with technical teams to resolve complex customer issues
- Meet/exceed monthly performance metrics including CSAT and resolution times
- Participate in ongoing training to enhance product knowledge and communication skills
- Contribute to process improvement initiatives through customer feedback analysis
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to multitask in fast-paced environment with empathy
- Strong problem-solving abilities and conflict resolution skills
- Available to work flexible shifts including evenings/weekends
- Passion for delivering outstanding customer experiences