Job Description
Join our award-winning customer service team in Philadelphia and become the voice of our brand! We're seeking energetic Call Center Agents to deliver exceptional support while building meaningful connections. Enjoy comprehensive benefits, paid training, and a collaborative environment where your growth is prioritized.
Why Join Us?
- Competitive hourly pay with quarterly performance bonuses
- Comprehensive health/dental/vision insurance
- Tuition reimbursement program
- Clear career advancement path
- Modern downtown workspace with free parking
Responsibilities
- Handle incoming/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM tools (Salesforce experience a plus)
- Document interactions accurately in customer databases
- Meet/exceed performance metrics (call time, resolution rate)
- Collaborate with team members to improve service quality
- Participate in ongoing training programs
- Identify upsell opportunities for premium services
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Exceptional verbal communication skills
- Strong problem-solving abilities
- Ability to type 35+ WPM
- Proficient with Windows OS and basic software
- Flexible availability (including weekends/evenings)
- Positive attitude under pressure