Job Description
Join our award-winning customer support team at ConnectCare Solutions! We're seeking passionate individuals to deliver exceptional experiences to our clients across healthcare and retail sectors. Enjoy a dynamic work environment with competitive compensation, comprehensive benefits, and growth opportunities. Our Memphis facility offers modern amenities and a supportive culture where your voice matters.
What We Offer:
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and career development
- Flexible scheduling options
- Performance-based bonuses
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in compliance with HIPAA regulations
- Collaborate with team members to resolve complex issues
- Meet/exceed key performance metrics (e.g., CSAT, AHT)
- Participate in continuous improvement initiatives
- Adapt to evolving product knowledge and procedures
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience
- Excellent verbal/written communication skills
- Proficiency with Windows OS and typing (30+ WPM)
- Ability to multitask in fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Flexibility to work evenings/weekends as needed
- Passion for helping others and positive attitude