Job Description
Are you looking for a career opportunity that pays you weekly and values your potential over your past experience? We are currently seeking enthusiastic Customer Service Associates to join our growing team in Colorado Springs, CO.
At Pikes Peak Support Solutions, we believe in investing in our people. Whether you are just starting out or looking for a fresh start, we provide comprehensive training and a supportive environment where you can thrive. Join us and enjoy the stability of a consistent paycheck every Friday.
Why Join Us?
- Weekly Payroll: Get paid on a weekly schedule, not just twice a month.
- No Experience Necessary: We provide full paid training to get you up to speed.
- Growth Opportunities: Clear pathways for advancement within the company.
- Modern Environment: Work in a state-of-the-art facility with a collaborative team.
Responsibilities
- Answer inbound customer inquiries via phone, email, and live chat in a professional and timely manner.
- Resolve customer issues and complaints with patience and empathy to ensure high satisfaction rates.
- Accurately input and update customer information into our CRM database.
- Assist customers with product information, account inquiries, and troubleshooting basic technical issues.
- Collaborate with team leads to improve service processes and customer feedback scores.
- Document all customer interactions and resolutions thoroughly.
- Meet or exceed daily and weekly performance targets regarding call volume and quality.
Qualifications
- Willingness to Learn: A positive attitude and a drive to succeed in a new role.
- Basic Computer Skills: Comfortable navigating web browsers and using standard office software.
- Communication: Excellent verbal and written communication skills.
- Reliability: Ability to adhere to a scheduled shift and attendance policy.
- Attention to Detail: Ability to process data accurately and spot errors.
- High School Diploma: High school diploma or GED equivalent required.
- Internet Connection: Stable internet connection if working remotely (or access to office Wi-Fi).