Job Description
Launch your career in Nashville with our comprehensive paid training program! No experience needed – we provide everything you need to succeed. Join our dynamic team at Nashville Career Academy and transform your future.
Why Choose Us?
- 6-week paid training program covering customer service excellence, CRM systems, and conflict resolution
- Career advancement opportunities to leadership roles
- Comprehensive benefits package including health insurance and 401(k)
- Modern downtown Nashville office with flexible work options
Start your journey today with Nashville's leading training-first employer!
Responsibilities
- Complete mandatory training program with 95%+ attendance
- Handle inbound/outbound customer inquiries via phone/email/chat
- Resolve customer issues with empathy and efficiency
- Document interactions in Salesforce CRM system
- Collaborate with team to achieve departmental KPIs
- Participate in weekly skill-building workshops
- Adhere to company compliance and security protocols
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills (verbal/written)
- Basic computer proficiency (MS Office, email)
- Positive attitude with growth mindset
- Ability to work flexible hours (including weekends)
- Pass background check and drug screen
- No prior experience required