Job Description
Join Nexus Solutions Group as a Customer Service Associate and kickstart your career in Charlotte's thriving business district! We're seeking motivated individuals to deliver exceptional client experiences while gaining valuable industry skills. This flexible part-time role offers competitive pay, comprehensive training, and potential for advancement within our rapidly growing organization.
Our Charlotte team enjoys a modern downtown workspace, collaborative culture, and opportunities to develop expertise in client relationship management. Perfect for students, career changers, or professionals seeking work-life balance.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with professionalism and empathy
- Process transactions, orders, and returns accurately using our CRM system
- Document all interactions in our customer database for quality assurance
- Collaborate with team members to resolve complex service issues
- Contribute to process improvement initiatives
- Maintain thorough knowledge of company products and services
- Support cross-functional projects as needed
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Strong verbal and written communication skills
- Proficient with Microsoft Office and basic software applications
- Ability to multitask in a fast-paced environment
- Customer service mindset with problem-solving aptitude
- Flexible schedule availability including evenings/weekends
- Valid NC driver's license (if required for occasional off-site duties)