Job Description
Join the Industry Leader in Customer Experience!
We are currently seeking motivated Entry Level Customer Service Associates to join our dynamic team in Los Angeles. If you are a self-starter looking for a career with growth potential, competitive pay, and a supportive environment, we want to meet you.
At Velocity Digital Group, we believe in developing talent from within. We provide comprehensive training and mentorship to help you succeed, even if you have no prior professional experience. We are looking for individuals with strong communication skills and a positive attitude to represent our brand and deliver exceptional service to our clients.
Why Apply?
- No Experience Required: We provide full training and onboarding.
- Competitive Pay: Earn $18.00 - $22.00 per hour based on performance.
- Growth Opportunities: Clear pathways for career advancement and management training.
- Modern Environment: Work in a state-of-the-art facility in Downtown LA.
Responsibilities
- Handle a high volume of inbound and outbound customer inquiries via phone and email in a professional and efficient manner.
- Resolve customer issues and complaints with empathy and accuracy to ensure high satisfaction ratings.
- Assist customers in understanding our products/services and guide them through the purchasing process.
- Maintain accurate records of customer interactions and transactions in the CRM database.
- Collaborate with team leads to identify process improvements and enhance the customer journey.
- Stay updated on product knowledge and promotional campaigns to provide accurate information.
Qualifications
- High school diploma or equivalent required.
- Must be at least 18 years of age.
- Strong verbal and written communication skills with a clear, professional phone voice.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Reliable computer and internet connection for remote or hybrid work setup.
- Willingness to learn new systems and adapt to changing company policies.
- A positive attitude and a genuine desire to help others.