Job Description
Are you looking to launch a lucrative career in customer service without prior experience? Apex Growth Solutions is currently seeking driven individuals to join our expanding team in Detroit, MI.
We believe that talent is found in attitude, not just a resume. That’s why we offer comprehensive on-the-job training to help you succeed from day one. This is a fantastic opportunity for recent graduates, career switchers, or anyone ready to start a new chapter in Michigan and Ohio.
Why Join Us?
- Zero Experience Required: We train you from scratch.
- Competitive Pay: Earn $18-$24/hour plus performance bonuses.
- Growth Path: Clear opportunities for advancement.
Job Summary:
As a Customer Service Associate, you will be the face of our brand. You will handle inquiries, resolve complaints, and ensure our clients have an exceptional experience. This role is perfect for those looking to work in a dynamic environment with a supportive team.
Responsibilities
- Communicate effectively with customers via phone, email, and chat to resolve inquiries.
- Utilize our proprietary CRM software to log interactions and update customer records.
- Assist in training new hires and sharing best practices with the team.
- Identify customer needs and provide tailored solutions to increase satisfaction.
- Meet daily and monthly performance targets set by management.
- Collaborate with cross-functional teams to improve service delivery.
Qualifications
- High school diploma or GED equivalent.
- Strong desire to learn and grow within a corporate environment.
- Basic computer literacy and typing skills.
- Excellent verbal and written communication skills.
- Reliable internet connection and a dedicated workspace (remote/hybrid options available).
- Ability to work full-time hours (Monday-Friday).