Job Description
Are you looking for a job that puts money in your pocket every day? Horizon Workforce Solutions is currently hiring enthusiastic Customer Service Associates in Chicago, IL. We specialize in daily pay opportunities, meaning you can access your earnings immediately after your shift. We are looking for entry-level talent with a passion for helping people and a drive to succeed.
Join a supportive team where your growth matters. Whether you are starting your career or looking for a fresh start, we provide the training and tools you need to excel. Don't let a lack of experience hold you back—apply today and start earning tomorrow!
Responsibilities
- Greet and assist customers with inquiries regarding products and services in a professional and friendly manner.
- Answer incoming phone calls and emails promptly, maintaining a high-quality customer satisfaction score.
- Process orders, returns, and refunds accurately using our internal CRM systems.
- Resolve customer complaints and escalate complex issues to senior management when necessary.
- Update customer accounts with accurate and up-to-date information.
- Collaborate with the sales and support teams to ensure a seamless customer journey.
- Participate in daily team huddles to align on performance goals and company updates.
Qualifications
- No prior experience required; we provide comprehensive on-the-job training.
- High school diploma or GED equivalent is preferred.
- Basic computer literacy and typing skills (30+ WPM).
- Strong verbal communication skills with the ability to listen actively.
- Must be reliable, punctual, and able to work a flexible schedule, including weekends and holidays.
- Access to a high-speed internet connection and a quiet workspace (if remote).