Job Description
Join our dynamic team at Oakland Community Solutions as a Customer Service Associate! We're urgently hiring motivated individuals with no prior experience for immediate full-time roles. As a vital member of our support team, you'll help Oakland residents access essential services while building valuable career skills. Enjoy competitive pay, comprehensive training, and a supportive environment dedicated to your growth. Perfect for career changers, recent graduates, or anyone seeking a fresh start in a rewarding field.
Responsibilities
- Respond to customer inquiries via phone, email, and in-person with empathy and professionalism
- Assist clients with service applications, documentation, and eligibility verification
- Maintain accurate records in our CRM system following data protection protocols
- Collaborate with cross-functional teams to resolve complex service issues
- Participate in ongoing training programs to enhance service knowledge
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- No prior experience required – we provide comprehensive paid training
- High school diploma or equivalent (GED accepted)
- Exceptional communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficiency with basic computer applications (MS Office, email)
- Ability to work flexible hours including occasional weekends
- Valid California driver's license preferred (not required for all roles)