Job Description
Join our award-winning customer service team in St. Louis! We're seeking motivated individuals for our paid training program to become Call Center Agents. No experience required – we provide comprehensive training to launch your career in customer service. Enjoy competitive pay, benefits package, and advancement opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet performance metrics for call quality and resolution time
- Collaborate with team members to improve service processes
- Participate in ongoing training and skill development
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Positive attitude and problem-solving mindset
- Reliable transportation to downtown St. Louis office
- Previous customer service experience preferred but not required