Job Description
Are you ready to start your career tomorrow? Pittsburgh Customer Connect is looking for a motivated and professional Call Center Agent to join our rapidly growing team. We pride ourselves on offering competitive pay, immediate hiring opportunities, and a supportive work culture where your voice matters.
In this role, you will be the first point of contact for our valued clients, ensuring they receive top-tier service. Whether resolving inquiries or processing orders, you will play a crucial role in maintaining our reputation for excellence.
Why Apply?
- Immediate Start: Onboarding begins tomorrow.
- No Experience Required: We provide full training.
- Competitive Pay: Earn $18.00 - $24.00/hr.
- Great Benefits: Health, dental, and retirement plans.
Responsibilities
- Handle high-volume inbound and outbound customer calls with a focus on resolution and satisfaction.
- Accurately document customer interactions and transactions in the CRM database.
- Resolve customer complaints, questions, and issues efficiently and professionally.
- Escalate complex issues to the Team Lead or Supervisor when necessary.
- Meet and exceed daily performance metrics regarding call handling time and customer satisfaction scores.
- Assist customers with product information, billing inquiries, and technical support.
- Maintain a positive and professional demeanor while adhering to company policies and scripts.
Qualifications
- High school diploma or equivalent is required.
- Strong verbal communication skills and the ability to listen actively.
- Basic computer proficiency and typing speed of 40+ WPM.
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- A friendly, patient, and problem-solving attitude is essential.
- Must be authorized to work in the United States.
- Reliable internet connection and a quiet home office environment (if remote).