Job Description
Join ConnectCare Solutions as a Call Center Agent and start your new career tomorrow! We're seeking passionate individuals to deliver exceptional customer experiences in Portland's thriving healthcare sector. Enjoy competitive pay, comprehensive benefits, and a supportive team environment where your growth is prioritized. No prior experience required – we provide paid training to set you up for success.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding insurance claims and healthcare services
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call volume and resolution rates
- Collaborate with healthcare specialists to resolve complex issues
- Adhere to HIPAA compliance protocols
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Customer-focused mindset with problem-solving aptitude
- Flexibility to work evenings/weekends (rotating schedule)
- Basic computer proficiency with typing speed of 35+ WPM
- Background check and drug screen required