Job Description
Join our award-winning customer service team in the heart of Manhattan! We're seeking motivated individuals to become Call Center Agents with comprehensive paid training. No experience required – we provide all the tools you need to succeed. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a dynamic, supportive environment.
Our 6-week paid training program covers industry-leading CRM systems, communication techniques, and product knowledge. Upon completion, you'll handle inbound/outbound calls for Fortune 500 clients while building valuable customer service skills. Work in our modern Times Square office with flexible scheduling options and team-building activities.
Responsibilities
- Handle 50-70 daily inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using Salesforce and Zendesk platforms
- Meet/exceed key performance metrics (call quality, resolution time)
- Document interactions accurately in CRM systems
- Participate in ongoing coaching sessions and skill development
- Collaborate with cross-functional teams to resolve complex issues
- Adhere to compliance protocols and data security standards
Qualifications
- High school diploma or equivalent (college preferred)
- Exceptional verbal communication skills in English
- Strong problem-solving abilities and emotional intelligence
- Ability to type 35+ WPM with accuracy
- Comfortable working in fast-paced, metrics-driven environment
- Basic computer proficiency (Windows, browsers, MS Office)
- Reliable transportation to Times Square office
- Positive attitude and commitment to continuous learning