Job Description
Are you a natural problem solver with a passion for helping people? Apex Support Solutions is looking for a Call Center Agent to join our award-winning team in Lubbock, TX.
We are dedicated to providing top-tier customer service. In this role, you will be the first point of contact for our valued clients, managing inquiries with empathy, accuracy, and professionalism. We offer a comprehensive benefits package, a supportive work culture, and clear pathways for career advancement.
Why You’ll Love Working Here:
- Competitive hourly compensation ($16.00 - $20.00/hr)
- Health, dental, and vision insurance
- Paid training and mentorship programs
- Opportunities for internal promotion
Don't wait—apply today and take the next step in your career with Apex Support Solutions!
Responsibilities
- Handle a high volume of inbound and outbound calls with a professional and friendly demeanor.
- Resolve customer inquiries, issues, and complaints efficiently while maintaining high satisfaction scores.
- Accurately document customer interactions and update our CRM system in real-time.
- Identify product or service needs and provide appropriate solutions or escalate complex issues.
- Meet and exceed daily and weekly KPIs, including call handling time and quality metrics.
- Collaborate with the support team to improve processes and enhance the overall customer experience.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in a customer service or call center environment.
- Excellent verbal communication and active listening skills.
- Proficiency with computer systems and CRM software (e.g., Salesforce, Zendesk).
- Ability to work flexible shifts, including evenings, weekends, and holidays.
- Strong problem-solving mindset with a patient and positive attitude.