Job Description
Are you a dedicated communicator looking for a rewarding career in Columbus, Ohio?
Columbus Tech Connect is seeking a dynamic Call Center Agent to join our growing team. We pride ourselves on exceptional customer service and offer a comprehensive benefits package, including fully provided equipment for your home office.
In this role, you will serve as the first point of contact for our valued clients, resolving inquiries and ensuring satisfaction. If you have a passion for problem-solving and a desire to work in a supportive environment, we want to hear from you.
Columbus Tech Connect is seeking a dynamic Call Center Agent to join our growing team. We pride ourselves on exceptional customer service and offer a comprehensive benefits package, including fully provided equipment for your home office.
In this role, you will serve as the first point of contact for our valued clients, resolving inquiries and ensuring satisfaction. If you have a passion for problem-solving and a desire to work in a supportive environment, we want to hear from you.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with a focus on empathy and efficiency.
- Resolve customer inquiries regarding products, services, and billing accurately.
- Document all interactions and resolutions within our CRM system.
- Identify opportunities to upsell or cross-sell products to meet team targets.
- Collaborate with the technical support team to escalate complex issues.
- Adhere to all call scripts and quality assurance standards.
Qualifications
- High school diploma or GED equivalent required.
- Minimum of 1 year of experience in a call center or customer service role.
- Excellent verbal communication and active listening skills.
- Proven ability to type 40+ words per minute.
- Proficient with Microsoft Office Suite and CRM software.
- Must have a dedicated workspace and high-speed internet (we provide the gear).