Job Description
Join our award-winning Sacramento-based customer service team as a Direct Hire Call Center Agent! We're seeking passionate professionals to deliver exceptional experiences while advancing their careers in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement in one of California's most vibrant cities.
Why Choose Us?
• Industry-leading training programs
• Health, dental, and vision insurance
• 401(k) with company match
• Paid time off and holidays
• On-site parking and downtown location
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, and customer satisfaction)
- Collaborate with team leads to improve processes
- Participate in ongoing product and service training
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or call center experience preferred
- Exceptional verbal/written communication skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Typing speed of 35+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Pass background check and drug screening