Job Description
Join our award-winning Charlotte team and accelerate your career! We're offering a $2,500 sign-on bonus for qualified Call Center Agents who start before September 30th. Enjoy a modern downtown workspace, comprehensive benefits, and growth opportunities in one of America's fastest-growing cities. No experience? No problem! We provide paid training and mentorship from industry veterans.
As a vital member of our customer experience team, you'll resolve inquiries with empathy and efficiency while representing Fortune 500 clients. This isn't just a job—it's your launchpad into a thriving career in customer service management, sales, or operations.
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time, CSAT)
- Collaborate with technical support teams for complex issues
- Participate in continuous improvement initiatives
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service experience (call center preferred)
- Exceptional verbal communication and active listening skills
- Proficiency with CRM software and Microsoft Office
- Ability to type 35+ WPM with 95% accuracy
- Resilience under pressure and problem-solving mindset
- Flexibility to work evenings/weekends as needed
- Valid US work authorization