Job Description
Join our award-winning customer experience team in sunny Tampa! Customer Connect Solutions is seeking dynamic Call Center Agents to deliver exceptional service to Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, tech-driven environment. We invest in your success with paid training and flexible scheduling options.
Responsibilities
- Handle high-volume inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding billing, technical support, and account management
- Utilize CRM systems to document interactions and maintain accurate records
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to share best practices and process improvements
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Excellent verbal communication and active listening skills
- Ability to navigate multiple software systems simultaneously
- Strong problem-solving abilities with a customer-first mindset
- Flexible availability including evenings/weekends as needed
- Proficient in Microsoft Office and typing 35+ WPM