Job Description
Launch your career tomorrow with Customer Connect Solutions! We're immediately hiring motivated Call Center Agents in Wichita, KS to deliver exceptional customer experiences. Join our award-winning team where your voice matters and growth opportunities are endless.
What We Offer:
- Starting pay at $16/hour + performance bonuses
- Comprehensive paid training
- Health/dental/vision benefits
- 401(k) with company match
- Tuition reimbursement
- Flexible scheduling options
Be part of a culture that values your contributions and invests in your success. Apply today and start earning tomorrow!
Responsibilities
- Handle inbound/outbound customer inquiries with empathy and professionalism
- Resolve billing, technical, and service issues using CRM tools
- Document interactions accurately in Salesforce database
- Meet/exceed KPIs (call quality, resolution time, CSAT)
- Collaborate with support teams on complex cases
- Identify upsell opportunities for premium services
- Adhere to PCI compliance and data security protocols
- Participate in weekly coaching sessions for skill development
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 1 year customer service experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving and conflict resolution abilities
- Proficiency with Windows OS and basic software
- Ability to multitask in fast-paced environment
- Reliable transportation to our Wichita facility
- Available for evening/weekend shifts as needed