Job Description
Join our award-winning customer service team in Pittsburgh and become the voice of innovation! We're seeking passionate Call Center Agents to deliver exceptional experiences while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Work in our modern downtown office with flexible scheduling and a supportive team environment. No experience required – we provide paid training!
Why Join Us?
- Health/dental/vision insurance + 401(k) match
- Tuition reimbursement program
- Weekly performance bonuses
- Free downtown parking
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM system
- Meet/exceed performance metrics (call quality, resolution rate)
- Collaborate with team to improve processes
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Strong communication skills (written/spoken)
- Ability to multitask in fast-paced environment
- Basic computer proficiency
- Customer service mindset
- Reliable transportation to downtown office
- Flexible availability (including weekends)