Job Description
Join Baltimore's premier customer service team at Customer Connect Solutions! We're seeking passionate individuals to deliver exceptional experiences for Fortune 500 clients. Our state-of-the-art downtown facility offers modern workspaces, comprehensive training, and career advancement opportunities. Enjoy competitive pay, health benefits, and a supportive team environment where your voice matters. Apply today and transform your customer service career!
Responsibilities
- Handle 50-80 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems while meeting SLAs
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed monthly performance metrics (CSAT, FCR, AHT)
- Participate in ongoing product training and quality assurance reviews
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Proficient in CRM software (Salesforce, Zendesk, or similar)
- Excellent communication skills with clear articulation
- Ability to multitask in fast-paced environment
- Must pass background check and drug screening
- Availability to work flexible shifts including weekends