Job Description
Join our award-winning customer support team in Toledo! We're seeking passionate individuals to deliver exceptional experiences as Call Center Agents. Enjoy competitive pay, comprehensive benefits, and career advancement opportunities in a modern, supportive environment.
What We Offer:
- Weekly pay + performance bonuses
- Health/dental/vision insurance
- 401(k) with company match
- Paid training and certifications
- Flexible scheduling options
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with team to improve processes
- Identify upsell opportunities for additional services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong verbal/written communication skills
- Ability to navigate multiple software systems
- Patience and problem-solving aptitude
- Reliable internet connection for remote options
- Flexible availability including evenings/weekends