Job Description
Join our award-winning customer service team in Lincoln, NE! We're seeking passionate individuals to deliver exceptional experiences as Call Center Agents. Enjoy comprehensive training, flexible scheduling, and a supportive work environment. Immediate openings available!
Why Choose Us?
- Competitive hourly wages + performance bonuses
- Free health/dental/vision insurance (50% employee coverage)
- Tuition reimbursement program
- Clear career advancement pathways
- Modern downtown office with free parking
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding billing, products, and services
- Document interactions accurately in CRM systems
- Meet/exceed monthly performance metrics (CSAT, AHT, FCR)
- Collaborate with team to improve service quality
- Participate in ongoing training and development
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving and multitasking abilities
- Proficiency with Windows OS and CRM software
- Ability to work flexible shifts (evenings/weekends as needed)
- Positive attitude and resilience in high-volume environments
- Must pass background check and drug screening