Job Description
Join our award-winning customer service team in Memphis! We're seeking passionate Call Center Agents to deliver exceptional experiences for Fortune 500 clients. Enjoy competitive pay, comprehensive benefits, and a vibrant team culture. No experience necessary – we provide paid training!
Why Memphis? Affordable living, rich culture, and career growth opportunities in America's logistics hub.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems
- Meet/exceed performance metrics (quality, speed, CSAT)
- Document interactions accurately in Salesforce
- Collaborate with team leads on process improvements
- Participate in monthly coaching sessions
Qualifications
- High school diploma or equivalent
- Clear speaking voice and active listening skills
- Ability to navigate multiple software systems
- Resilience under pressure during peak hours
- Basic computer proficiency (Windows, Office)
- Flexible availability (evenings/weekends required)