Job Description
Join our award-winning customer support team in Jacksonville, FL! We're seeking dynamic Call Center Agents to deliver exceptional service while advancing your career in a supportive, growth-oriented environment. Enjoy competitive pay, comprehensive benefits, and opportunities for advancement.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (quality, speed, compliance)
- Collaborate with team leads to improve processes
- Participate in ongoing training programs
Qualifications
- High school diploma or equivalent
- 1+ years customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in fast-paced environment
- Flexible availability including evenings/weekends