Job Description
Join our award-winning customer service team in Plano, TX! At CustomerFirst Solutions, we're revolutionizing the customer experience with cutting-edge technology and a people-first culture. As a Call Center Agent, you'll be the voice of our brand, delivering exceptional support to diverse clients while enjoying competitive pay, comprehensive benefits, and career growth opportunities. Our modern, collaborative environment offers flexible scheduling and ongoing training to help you excel.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in our proprietary software
- Meet/exceed performance metrics for call quality and resolution times
- Collaborate with team members to improve service processes
- Participate in quarterly training sessions for product updates
- Identify opportunities for process improvements and customer experience enhancements
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Excellent verbal/written communication skills
- Proficient in typing (35+ WPM) and CRM software
- Strong problem-solving and conflict resolution abilities
- Ability to multitask in fast-paced environments
- Flexible availability including evenings/weekends
- Basic technical troubleshooting knowledge